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Ludmila is an experienced consultant and trainer specializing in ITIL, COBIT, PRINCE2, IT4IT, and DevOps.
She brings a strong practical background—having worked as a project manager focused on change management as well as a process manager responsible for process governance and control. Thanks to her experience in development, she has a natural affinity for DevOps and seamlessly connects the world of IT governance with agile delivery.
Ludmila delivers training in both Czech and English, and her courses are consistently among the highest rated. Participants particularly appreciate:
Her style is energetic, practical, and focused on real-world application—exactly what modern IT training should look like.
More about the lecturer
Jiří is an experienced trainer and consultant in IT Service Management, project management and Agile. He specializes in ITIL®, PRINCE2®, Scrum, DevOps and IPMA, helping organizations improve efficiency, service quality, and project success rates.
He brings over 15 years of experience, gained in managerial roles across both the public and private sectors. He has contributed to projects at Microsoft and spent several years managing projects for the City of Liberec.
Thanks to his experience as a Game Leader for business simulations, Jiří effectively develops participants’ skills and ensures strong knowledge transfer into real-world practice.
The official ITIL®5 qualification scheme is clearly structured and allows for gradual development according to role, experience, and professional ambitions. From Foundation level through Managing Professional and Strategic Leader to ITIL® 5 Master, it offers systematic development of competencies in the areas of digital product management, services, and AI governance.
The new version expands the framework to include AI support for decision-making, strengthens work with value streams, and more clearly links the value chain to the service lifecycle. It brings evolution, not revolution—and builds on the principles of ITIL® 4.
General Electric (GE) is a great example of a company that has successfully implemented the Six Sigma methodology into its manufacturing processes. GE is an American multinational conglomerate active in various sectors such as aviation, energy, healthcare or finance.
The official ITIL®5 qualification scheme is clearly structured and allows for gradual development according to role, experience, and professional ambitions. From Foundation level through Managing Professional and Strategic Leader to ITIL® 5 Master, it offers systematic development of competencies in the areas of digital product management, services, and AI governance.
The new version expands the framework to include AI support for decision-making, strengthens work with value streams, and more clearly links the value chain to the service lifecycle. It brings evolution, not revolution—and builds on the principles of ITIL® 4.
General Electric (GE) is a great example of a company that has successfully implemented the Six Sigma methodology into its manufacturing processes. GE is an American multinational conglomerate active in various sectors such as aviation, energy, healthcare or finance.
