The official ITIL®5 qualification scheme is clearly structured and allows for gradual development according to role, experience, and professional ambitions. From Foundation level through Managing Professional and Strategic Leader to ITIL® 5 Master, it offers systematic development of competencies in the areas of digital product management, services, and AI governance.
Whether you are a professional developing your career or an organization building digital capabilities, ITIL®5 provides practical, experience-based skills for everyone involved in digital products and services. It helps create value, strengthen organizational resilience, and improve results at scale.
ITIL®5 Foundation represents the basic level and entry point to the ITIL®5 framework. Participants will gain an understanding of the key concepts, principles, and models of digital product and service management.
This level creates a common language across the organization and explains how value is created and maintained.
ITIL®5 Practice Manager
Focuses on the practical management and improvement of specific ITIL®5 practices.
ITIL®5 Managing Professional
Develops the ability to manage digital products and services at the tactical and operational levels.
ITIL®5 Strategic Leader
Designed for leaders who connect digital strategy with the business direction of the organization.
The highest level of certification confirms the ability to apply ITIL®5 principles in a complex environment and manage organizational transformation at a strategic level.
The modern scheme also includes a specialized module focused on the management and administration of artificial intelligence. This helps organizations responsibly integrate AI into digital products and services.
ITIL®5 helps individuals grow in their careers and organizations build scalable, resilient, and value-oriented digital capabilities.
ITIL®5 Managing Professional is for all IT specialists and managers who directly perform IT tasks, i.e., those in development, operations, architects, security specialists, and consultants.
ITIL®5 Strategist is designed for top management who create IT strategy. For managers who make strategic decisions about how IT will work—what investments will be approved, how the organizational structure will be set up.
Currently (February 17, 2026), the ITIL® Foundation Version 5 course + exam is listed. Additional modules will follow during 2026.
