Courses on a specific date with a live lecturer

Term

Language

Place

Form

Price without VAT

20. - 22. 5. 2024

Language

Place

online

Form

virtual classroom

Code of the course: PU21010065-0076

Price without VAT

26 000 Kč

Order

23. - 24. 5. 2024

Language

Place

Praha

Form

classroom

Code of the course: PU21010065-0077

Price without VAT

24 000 Kč

Order

3. - 4. 6. 2024

Language

Place

online

Form

virtual classroom

Code of the course: PU21010065-0074

Price without VAT

26 000 Kč

Order

Open term

Language

Place

online

Form

virtual classroom

Code of the course: PU21010065-0018

Price without VAT

26 000 Kč

Order

Open term

Language

Place

online

Form

virtual classroom

Code of the course: PU21010065-0019

Price without VAT

26 000 Kč

Order

Subscription

Term

Language

Place

Form

Price without VAT

Open term

Language

Place

online

Form

self-study

Code of the course: PU21010065-0059

Price without VAT

19 000 Kč

Order

Expressions of participants

Sion A.
IBM

"I just wanted to say thank you as has been a very engaging couple of days and I have learned a lot. It was definitely some of the best training I have been given, so thanks!"

Tereza B.
GuideVision

"The lecturer provided very professional presentation - the topic was presented in very understandable form, which was highly appreciated.
The online form worked very well for me - I could easily made screenshots / notes. Plus there were no technical issues on the lecturer's side.
In general I enjoyed the course very much."

Chris B.
IBM

"I would like to thank the lecturer for a great 3 days of the ITIL course. I passed the exam with 98%.
I think this is a good reflection of her tutoring rather than my ITIL skills :) It was also good advice to do the exam as soon as possible."

E. Beekveldt
E. Beekveldt

"Thanks again for being a brilliant teacher at the ITIL4 Foundation course.
The balance between theory and practical examples, your clear explanations, keeping to the scheduled times, humor and sharing experiences in business and your personal life were very valuable for all of use.
"

Tomáš N.

"The training met my expectations, very beneficial.
The lecturer led the whole course in a very good way - lots of examples from real life."

Karel K.
freelancer

"Thanks to the opportunity to try out ITIL, the training has practically taken on a different dimension. For other Foundation trainings, it was always just a theory related to terminology. At this training, I was finally able to imagine the practical side of things. Above-standard good training."

David B.
LINET Group

"I appreciate that the training was not monotonous, but was interspersed with pauses, exercises and test questions, so keeping the attention was trouble-free. Above all, the examples and test questions were ideal for practical practice. The lecturer was able to explain everything clearly and give examples. At the moment when we were not sure of something, the lecturer directed us to the correct answer. This training helped me expand my education and prepare for certification that will help with project management. "

Milan Ch.
SoftwareONE Czech Republic s.r.o.

"I completed the ITIL training in order to gain formal knowledge and unify concepts. The lecturer and his approach were absolutely great. The online format suited me. I already knew the tools for managing ITIL processes, so they were not new to me."

Nadja A.J.

"Professional approach of a lecturer who had rich knowledge and experience. "

Heinrich H.

"The lecturer was very well prepared and was always able to answer any questions. The training prepared me perfectly for the certification exam."

Více

Course description

The ITIL® 4 Foundation course describes the key concepts, processes, functions and roles of the ITIL service lifecycle. This course consists of lectures and practical tasks and prepares participants for the ITIL® 4 Foundation certification exam.

ITIL is a “method” originally created by British government to tell organizations how to “do their IT right”. It covers many areas such as how to solve incidents, how to handle SLAs (agreements between IT and other parties), how to set up your Service Desk and many more. These areas are also sometimes called the IT Service Management, ITIL is therefore known as a framework for IT Service Management. Since ITIL covers a lot of practices that has proven to be very successful in the IT industry it has become very popular worldwide.

ITIL is telling you that your IT is a system that exists to deliver value for your business whatever your business is – manufacturing, government, telco, .. this system is called the Service Value System (SVS). SVS’s primary goal is to make sure that IT is really valuable for its business and customers – it enables the business to work well, secure, efficient, and be successful – whatever success means to them.

The ITIL® courses on this page are offered by Pumpedu ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

Target audience

The basic ITIL® 4 Foundation course is intended not only for IT Management and professional consultants, but for everyone involved in IT projects or digital transformation. The course is also suitable for those who want to upgrade from version ITIL® 3.

Course content

Key concepts of service management
Key concepts of ITIL
Guiding principles
Introduction to ITIL4 practices
Continual improvement
Wrap-up and review
Value streams (practical exercise)
Preparation for the ITIL® 4 Foundation exam
ITIL® 4 Foundation Exam

e-Learning / self-study
You will get access to the online platform of Peoplecert for a period of 6 months, which includes:

Official eBook
Exam Voucher - inclusive of proctor
Learning Resource Kit
Interactive eLearning
Auto-marked Sample Papers

Certification

Without the possibility of using materials.
40 questions with a choice of 4 options.
65% correct answers for passing the exam (26 out of 40).
The exam is conducted in English. It is possible to choose German, French, Polish, Chinese or another language at your request.
Length 60 min (+15 min for candidates who do not have English as their mother tongue).

The certification is valid for 3 years. After that, recertification is required.

Exams are delivered only in Online proctoring format

Candidates can take their exam securely at any time, from any place
State-of-the-art PeopleCert in-house online proctoring technology
Full exam management by PeopleCert (exam scheduling, candidate support, etc.)
24/7/365 availability to schedule exams
Live proctors/invigilators for all exams offered
Multi-language speaking proctors available
Supported both in Windows and Mac OS

Are you nervous from exam?
You have the option to take the certification exam again within 6 months of the first unsuccessful attempt. This second attempt needs to be ordered when ordering the training.

Materials

Accredited training materials.
An ebook is now included in the price of the exam. The Core Guidance (eBook) contains the best practises, which helps the candidate to prepare for an exam.
Proctored exam for every participant.
Quiz
Sample papers
Successful candidates will now receive a month free subscription to My Axelos

Objectives

Know the concept of providing IT services
Use uniform terminology
Understand approaches to ITIL implementation
Know selected ITIL procedures and how to use them
Prepare and pass the ITIL® 4 Foundation certification exam

Do you want this tailor-made course for your company?

News with the course

ITIL 24. 4. 2024

eLearning ITIL 4, PRINCE2 at a discounted price from Pumpedu

While studying in eLearning, each participant can progress at their own pace and interest. They can focus on specific topics they consider important and review them as needed. The PeopleCert e-learning platform incorporates various interactive elements.

ITIL 1. 2. 2024

ITIL® 4 certification scheme

The ITIL 4 certification scheme can be tailored to the individual needs of both individuals and organizations. It employs a modular, layered approach that allows building a comprehensive view of service management or focusing on specific knowledge areas.

ITIL 11. 1. 2024

Conference itSMF: AI in IT services

On January 24th and 25th, the itSMF conference will take place, organized by itSMF Czech Republic. With the advent of artificial intelligence, the question arises of whether IT service management should be intelligent and whether it should be under the control of artificial intelligence (AI).

More news

Follow-up courses