Designed for participants without knowledge and experience
basic
Language
The ITIL® AI Governance (Version 5) course teaches how to govern artificial intelligence responsibly, ethically, and in compliance with regulations using the ITIL AI Governance Model.
Designed for participants without knowledge and experience
basic
Language
ITIL® Foundation Version 5 is the new version of ITIL certification from 2026, reflecting modern IT service management, digital products, value stream management and the growing role of artificial intelligence in IT. We will show you how to use ITIL principles in practice - from service management and process improvement to AI, automation and data-driven decision-making.
Designed for participants without knowledge and experience
basic
Language
ITIL® Foundation Version 5 is the new version of ITIL certification from 2026, reflecting modern IT service management, digital products, value stream management and the growing role of artificial intelligence in IT. We will show you how to use ITIL principles in practice - from service management and process improvement to AI, automation and data-driven decision-making.
Designed for participants without knowledge and experience
basic
Language
Not sure how the exam will go? Add the Take2 option to your PeopleCert exam and get a second attempt if you don't pass the first time – for a fraction of the price of a new exam.
Designed for participants with basic knowledge and experience
intermediate
Language
The course builds on the ITIL® Foundation and teaches you how to manage the digital experience of customers, users, and employees. It focuses on the service journey, measuring the experience, working with stakeholders, and improving services so that digital products not only work, but also bring real value and a positive user experience.
You can choose between 3-days course with instructor or access to e-Learning.
