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Pumpedu IT Service Management ITIL® 5

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IT Service Management - ITIL® 5

ITIL® (Information Technology Infrastructure Library) is a popular, internationally recognized standard for IT Service Management (ITSM).

ITIL® is a registered trade mark of PeopleCert Limited, used under permission of PeopleCert Limited. All rights reserved.

ITIL® 5

Courses to choose from (8 in offer )

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ITIL® Foundation (Version 5) + exam
Level
Designed for participants without knowledge and experience
basic
Language
cz eu
ITIL® Foundation Version 5 is the new version of ITIL certification from 2026, reflecting modern IT service management, digital products, value stream management and the growing role of artificial intelligence in IT. We will show you how to use ITIL principles in practice - from service management and process improvement to AI, automation and data-driven decision-making.
Course length
3 days
Course code
PU26090004
11 terms in these formats
virtual classroom
Online training with a lecturer at a specific time.
virtual classroom
classroom
The course with an instructor in classroom.
classroom
24 600 Kč
More info
ITIL® Foundation (Version 5) + exam (2 attempts)
Level
Designed for participants without knowledge and experience
basic
Language
cz eu
ITIL® Foundation Version 5 is the new version of ITIL certification from 2026, reflecting modern IT service management, digital products, value stream management and the growing role of artificial intelligence in IT. We will show you how to use ITIL principles in practice - from service management and process improvement to AI, automation and data-driven decision-making.
Course length
3 days
Course code
PU00090015
11 terms in these formats
virtual classroom
Online training with a lecturer at a specific time.
virtual classroom
classroom
The course with an instructor in classroom.
classroom
26 300 Kč
More info
New
ITIL® Experience (Version 5) + exam
Level
Designed for participants with basic knowledge and experience
intermediate
Language
cz eu
The course builds on the ITIL® Foundation and teaches you how to manage the digital experience of customers, users, and employees. It focuses on the service journey, measuring the experience, working with stakeholders, and improving services so that digital products not only work, but also bring real value and a positive user experience.
Course length
3 days
Course code
PU26090029
7 terms in these formats
virtual classroom
Online training with a lecturer at a specific time.
virtual classroom
classroom
The course with an instructor in classroom.
classroom
32 900 Kč
More info
New
Discount
ITIL® Foundation Bridge (Version 5)
Level
Designed for participants with basic knowledge and experience
intermediate
Language
cz eu
The ITIL® Foundation Bridge (Version 5) course is designed for ITIL 4 certification holders who want to quickly update their knowledge to the new ITIL 5 version from 2026. It focuses on the main changes in the management of digital services, products, value streams and the use of AI in modern IT Service Management.
Course length
1 day
Course code
PU26010024
6 terms in these formats
classroom
The course with an instructor in classroom.
classroom
virtual classroom
Online training with a lecturer at a specific time.
virtual classroom
9 900 Kč
More info
New
ITIL® Product (Version 5) + exam
Level
Designed for participants with basic knowledge and experience
intermediate
Language
cz eu
The course builds on the ITIL® Foundation and shows how to use the ITIL framework to plan, design, create and manage products that bring measurable value to customers and the organization.
Course length
3 days
Course code
PU26090028
7 terms in these formats
virtual classroom
Online training with a lecturer at a specific time.
virtual classroom
classroom
The course with an instructor in classroom.
classroom
32 900 Kč
More info

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