The new ITIL®5 is here!

ITIL® 5 is here

The biggest event in the world of IT service management this year was announced on January 29, 2026, at the itSMF Czech Republic conference in Prague.

What is the main difference between ITIL®4 and ITIL®5?

The change is taking place in three areas, with ITIL®5 now including:

1) AI for decision support – The new version includes artificial intelligence to assist with decision-making and process optimization.

2) Improved approach to value stream mapping – Value stream mapping is now more effective and provides better tools for tracking value flow within an organization.

3) Value chain – activities correspond to the service lifecycle – Activities within the value chain are now clearly linked to the individual phases of the service lifecycle, ensuring better process alignment.

Jorge Acosta has nicely illustrated the change between versions 4 and 5:

We are delighted that Ludmila Vráželová has become the first certified ITIL® 5 lecturer. Thanks to her, we are among the first accredited training organizations (ATOs) in the Czech Republic to actively teach the new version. Other lecturers are gradually joining us.

ITIL® 4 certification holders need not worry about their qualifications losing value. ITIL® 5 builds on and further develops the previous version. ITIL® 4 certification remains valid for 3 years.

Basic principles, such as guiding principles, management practices, and an emphasis on creating service value, remain unchanged and are further developed. Your existing knowledge is therefore fully relevant in the context of ITIL® 5, and clearly defined transformation paths are available for transitioning to the new version.

Sign up for the ITIL® Foundation version 5 course at Pumped

Pumpedu, one of the first educators on the market, is launching the ITIL® Foundation version 5 course. Dates are listed until the end of 2026.

Name	Code	Language	Course duration	Form	Event date	Price
ITIL® Foundation Version 5 + exam	PU26010004-0007		3 days	virtual classroom Online training with a lecturer at a specific time. virtual classroom	9. 3. 2026 09:00	24 600 Kč
ITIL® Foundation Version 5 + exam	PU26010004-0015		3 days	virtual classroom Online training with a lecturer at a specific time. virtual classroom	2. 11. 2026 09:00	24 600 Kč
ITIL® Foundation Version 5 + exam	PU26010004-0003		3 days	virtual classroom Online training with a lecturer at a specific time. virtual classroom	open term	24 600 Kč