A service manager is responsible for ensuring that IT services function reliably, have clearly defined quality, and bring real value to users and businesses – from the first contact with the service desk to improving the entire service portfolio. It is also a financially attractive career path: junior positions in the Czech Republic range from approximately CZK 5,500 to CZK 75,000, while more experienced service managers in Prague typically earn between CZK 1,500 and CZK 2,500. range of 90,000-130,000 CZK, and seniors with certifications earn even more. The key to this role is knowledge of the ITIL framework and the ability to connect IT operations with real customer needs.
