Courses with lecturer

Term

Language

Place

Form

Price without VAT

10. - 12. 11. 2025

Language

Place

online

Form

virtual classroom

Code of the course: PU21010405-0066

Price without VAT

26 300 Kč

Order

10. - 12. 11. 2025

Language

Place

Praha

Form

classroom

Code of the course: PU21010405-0067

Price without VAT

26 300 Kč

Order

Open term

Language

Place

online

Form

virtual classroom

Code of the course: PU21010405-0009

Price without VAT

26 300 Kč

Order

Open term

Language

Place

online

Form

virtual classroom

Code of the course: PU21010405-0010

Price without VAT

26 300 Kč

Order

Self Study

Term

Language

Place

Form

Price without VAT

Open term

Language

Place

online

Form

self-study

Code of the course: PU21010405-0047

Price without VAT

21 600 Kč

Order

Expressions of participants

Matěj Bielan

"The training was very professional, and even though it was online, I felt like I was there in person. It was great for me; it gave me the information I wanted."

Jiří Havlíček

"The lecturer Vladimír Kruta has an admirable breadth of knowledge in all possible fields. Really, hats off to him, he is a skilled and pleasant person."

Michaela Barančinová

"Excellent lecturer, excellent form of explanation"

Tomáš Salvet

"Thank you, it will be enriching for my field."

Michal Dufek

"The explanation was with practical examples and that made it interesting."

V. Mácha
TDK Hungary Components Kft.

"I was nicely able to navigate myself in the terms and find its applicability and meaningfulness for our enterprise size as well as grasp and fill-in the gaps, I’ve had in the topics. Overall, I am very pleased and very satisfied with the training and its outcomes. Thank you very much!
"

Iveta Dvorackova
MOL Česká republika, s.r.o.

"Very understandable presentation of the topic by the lecturer. Fun form of demonstrations of individual topics in practice - which is always the best way to understand any training issue."

Lukas Hruby
ALWIL Trade, spol. s r.o.

"Excellent lecturer with a huge perspective. Thank you very much for the great training and the pleasant environment."

Andrea M.
Generali

"Excellent lecturer, nice premises and good refreshments. Overall satisfaction :)"

Sion A.
IBM

"I just wanted to say thank you as has been a very engaging couple of days and I have learned a lot. It was definitely some of the best training I have been given, so thanks!"

Course description

The ITIL® 4 Foundation course describes the key concepts, processes, functions and roles of the ITIL service lifecycle. This course consists of lectures and practical tasks and prepares participants for the ITIL® 4 Foundation certification exam.

ITIL is a “method” originally created by British government to tell organizations how to “do their IT right”. It covers many areas such as how to solve incidents, how to handle SLAs (agreements between IT and other parties), how to set up your Service Desk and many more. These areas are also sometimes called the IT Service Management, ITIL is therefore known as a framework for IT Service Management. Since ITIL covers a lot of practices that has proven to be very successful in the IT industry it has become very popular worldwide.

ITIL is telling you that your IT is a system that exists to deliver value for your business whatever your business is – manufacturing, government, telco, .. this system is called the Service Value System (SVS). SVS’s primary goal is to make sure that IT is really valuable for its business and customers – it enables the business to work well, secure, efficient, and be successful – whatever success means to them.

The ITIL® courses on this page are offered by Pumpedu ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

Target audience

This basic course is intended for everyone who is involved in IT projects or digital transformation. It is also suitable for those who want to move from ITIL® version 3.

Course content

Key concepts of service management
Key concepts of ITIL
Guiding principles
Introduction to ITIL4 practices
Continual improvement
Wrap-up and review
Value streams (practical exercise)
Preparation for the ITIL® 4 Foundation exam
ITIL® 4 Foundation Exam

e-Learning / self-study
You will get access to the online platform of Peoplecert for a period of 6 months, which includes:

Official eBook
Exam Voucher - inclusive of proctor
Learning Resource Kit
Interactive eLearning
Auto-marked Sample Papers
Free Exam Re-take
Official Mock Exam

Certification

The exam is conducted in English. It is possible to choose German, French, Polish, Chinese or another language at your request.

Length 60 min (+15 min for candidates who do not have English as their mother tongue).
40 questions with a choice of 4 options.
65% correct answers for passing the exam (26 out of 40).
Without the possibility of using materials.
You will have a possibility of passing the certification exam again within 6 months of the first unsuccessful attempt.

The certification is valid for 3 years. After that, recertification is required.

The exam is Online proctored = After ordering the test, you choose the date of the exam (24/7). You can join the test from the comfort of your home or office. PeopleCert certification authority online proctors perform identification using sophisticated technology and supervise you remotely throughout the test.

Materials

Proctored exam for every participant.
Accredited training materials.
An ebook is now included in the price of the exam. The Core Guidance (eBook) contains the best practises, which helps the candidate to prepare for an exam.
Quiz
Sample papers

Objectives

Prepare for and successfully pass the ITIL® 4 Foundation certification exam
Know the concept of providing IT services
Understand ITIL implementation approaches
Know selected ITIL practices and how to use them
Use uniform terminology

Do you want this tailor-made course for your company?

News with the course

Project management 5. 12. 2024

General Electric saved $700 million by implementing the Six Sigma methodology

General Electric (GE) is a great example of a company that has successfully implemented the Six Sigma methodology into its manufacturing processes. GE is an American multinational conglomerate active in various sectors such as aviation, energy, healthcare or finance.

Project management 27. 6. 2024

The difference between Six Sigma and Lean Six Sigma

Both methodologies focus on improving processes and increasing efficiency. But they have different approaches and goals. Let's look at the main differences between the two methodologies.

DevOps 20. 6. 2024

eLearning ITIL 4, PRINCE2 at a discounted price from Pumpedu

While studying in eLearning, each participant can progress at their own pace and interest. They can focus on specific topics they consider important and review them as needed. The PeopleCert e-learning platform incorporates various interactive elements.

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