The ITIL® 4 Foundation course describes the key concepts, processes, functions and roles of the ITIL service lifecycle. This course consists of lectures and practical tasks and prepares participants for the ITIL® 4 Foundation certification exam.
ITIL is a “method” originally created by British government to tell organizations how to “do their IT right”. It covers many areas such as how to solve incidents, how to handle SLAs (agreements between IT and other parties), how to set up your Service Desk and many more. These areas are also sometimes called the IT Service Management, ITIL is therefore known as a framework for IT Service Management. Since ITIL covers a lot of practices that has proven to be very successful in the IT industry it has become very popular worldwide.
ITIL is telling you that your IT is a system that exists to deliver value for your business whatever your business is – manufacturing, government, telco, .. this system is called the Service Value System (SVS). SVS’s primary goal is to make sure that IT is really valuable for its business and customers – it enables the business to work well, secure, efficient, and be successful – whatever success means to them.
The ITIL® courses on this page are offered by Pumpedu ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.
The basic ITIL® 4 Foundation course is intended not only for IT Management and professional consultants, but for everyone involved in IT projects or digital transformation. The course is also suitable for those who want to upgrade from version ITIL® 3.
The certification is valid for 3 years. After that, recertification is required.
- Without the possibility of using materials.
- 40 questions with a choice of 4 options.
- 65% correct answers for passing the exam (26 out of 40).
- The exam is conducted in English. It is possible to choose German, French, Polish, Chinese or another language at your request.
- Length 60 min (+15 min for candidates who do not have English as their mother tongue).
Are you nervous from exam? Don´t be, you have a second attempt.
An interesting option is the possibility of passing the certification exam again within 6 months of the first unsuccessful attempt. This second attempt
is needed to order before the first attempt.
Online proctored exam
- Choose an exam date (24/7
). You can join the test from the comfort of your home or office. The PeopleCert´s proctors perform identification using sophisticated technology. They supervise the candidates throughout the exam and they are ready to help if something does not work properly.
Successful candidates will now receive a free month membership to MyAXELOS/MyITIL.
As a My ITIL subscriber, you can access a range of templates, toolkits and resources to apply ITIL best practice and excel in your career.