ITIL® 4 Foundation + exam (2 attempts)

The ITIL® 4 Foundation course describes the key concepts, processes, functions and roles of the ITIL service lifecycle. This course consists of lectures and practical tasks and prepares participants for the ITIL® 4 Foundation certification exam.

ITIL is a “method” originally created by British government to tell organizations how to “do their IT right”. It covers many areas such as how to solve incidents, how to handle SLAs (agreements between IT and other parties), how to set up your Service Desk and many more. These areas are also sometimes called the IT Service Management, ITIL is therefore known as a framework for IT Service Management. Since ITIL covers a lot of practices that has proven to be very successful in the IT industry it has become very popular worldwide.

ITIL is telling you that your IT is a system that exists to deliver value for your business whatever your business is – manufacturing, government, telco, .. this system is called the Service Value System (SVS). SVS’s primary goal is to make sure that IT is really valuable for its business and customers – it enables the business to work well, secure, efficient, and be successful – whatever success means to them.

The ITIL® courses on this page are offered by Pumpedu ATO of PeopleCert. ITIL® is a registered trade mark of PeopleCert. All rights reserved.

This basic course is intended for everyone who is involved in IT projects or digital transformation. 

• Key concepts of service management
• Key concepts of ITIL
• Guiding principles
• Introduction to ITIL4 practices
• Continual improvement
• Wrap-up and review
• Value streams (practical exercise)
• Preparation for the ITIL® 4 Foundation exam
• ITIL® 4 Foundation Exam

e-Learning / self-study
You will get access to the online platform of Peoplecert for a period of 12 months, which includes:

• Official eBook
• Exam Voucher - inclusive of proctor
• Learning Resource Kit 
• Interactive eLearning
• Auto-marked Sample Papers
• Free Exam Re-take
• Official Mock Exam

• Proctored exam for every participant.
• Accredited training materials.
• An ebook is now included in the price of the exam. The Core Guidance (eBook) contains the best practises, which helps the candidate to prepare for an exam.
• Quiz
• Sample papers

• Prepare for and successfully pass the ITIL® 4 Foundation certification exam
• Know the concept of providing IT services
• Understand ITIL implementation approaches
• Know selected ITIL practices and how to use them
• Use uniform terminology

What is ITIL?
Information Technology Infrastructure Library (ITIL) is a globally recognized set of best practices and standards for IT service management (ITSM). Its main goal is to align IT services with business needs and objectives.

What are the main benefits of ITIL?
ITIL aligns IT services with business needs — it cuts costs, boosts system reliability, and improves user satisfaction. It creates a common language between IT and the business, improves service quality, and makes it possible to measure the value services deliver.

How does ITIL differ from other methodologies?
ITIL governs IT services, COBIT is a framework for IT governance and risk management, and PRINCE2 governs projects. ITSM is the broader discipline, and ITIL is its most widely used framework. Agile and DevOps speed up development and the rollout of changes, while ITIL ensures they run in a standardized way — these approaches complement each other rather than compete.

Is there negative scoring for wrong answers?
No, there's no negative marking for wrong answers. So it's worth answering every question, even if you're not sure.