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Introduction to process control, modeling and improvement

Process that makes sense and brings benefits to the company only works if it is an integral part of the daily work of all the workers involved in it.
Level
Designed for participants without knowledge and experience
basic
Course length
2 days
Language
 cz
Course code
KT22010100
IT Service Management
Category:
Do you want this tailor-made course to your company? Contact us

Courses on a specific date with a live lecturer

Term
Language
Place
Form
?
How and where the course takes place.
Price without VAT
10. - 11. 6. 2024
Language
Place
Praha
Form
classroom
?
The course with an instructor in classroom.
Code of the course: KT22010100-0008
Price without VAT
16 600 Kč
Open term
?
We will agree on a specific date together. This is a non-binding order.
Language
Place
Praha
Form
classroom
?
The course with an instructor in classroom.
Code of the course: KT22010100-0002
Price without VAT
16 600 Kč

Course description

This is necessary to master all seven areas that make up procedural management. We will provide you with a comprehensive introduction to all these seven areas and enable you to make key decisions without which it is impossible to bring processes to life, choose the right modeling methods, optimize processes and, nowadays, mainly automate processes.

Target audience

  • Managers
  • IT Managers
  • Project Manager
  • Process owners
  • Specialists

Course content

Definitions and basic concepts
Compliance with the company's strategy
  • Process goals
  • Individual strategies
  • Strategic goals
Process modeling
  • Process map
  • Process description
  • Modeling methods
Customer orientation
  • Process customer
  • Voice of the customer
Constant improvement
  • Improvement principles
  • The Deming cycle
  • Theory of Constraints
  • Improvement methods and tools
Change management
  • Changes in thinking
  • The curve of change
  • Methods and tools of change
Competence management
  • Identification of competences
  • Development plan
Corporate Culture
  • Types of corporate culture
  • Desirable culture
  • Culture change
  • Links to the organization
Process framework

Objectives

  • Understand the seven areas of process management
  • Understand the importance of these seven areas
  • Be able to decide which modeling methods are appropriate
  • Choose appropriate process optimization methods
  • Be able to convince workers about the usefulness of processes

Do you want this tailor-made course for your company?

Contact us

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Do you want this tailor-made course for your company?

Contact us

News with the course

Náhledový obrázek novinky
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While studying in eLearning, each participant can progress at their own pace and interest. They can focus on specific topics they consider important and review them as needed. The PeopleCert e-learning platform incorporates various interactive elements.

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Why with us