ITIL® Foundation (Version 5) + exam (2 attempts)

The ITIL® Foundation (Version 5) course will introduce you to the fundamental principles of modern IT service management, digital products and value streams. You will gain an overview of how ITIL helps organizations better design, deliver, support and continuously improve services so that they bring real value to customers and the business.

Compared to ITIL 4, the new version places greater emphasis on digital products and services, artificial intelligence, value stream management, data-driven decision-making and connecting IT with the business. Instead of just memorizing concepts, the course focuses on understanding the context, practical application of ITIL principles and preparation for the certification exam.

The teaching combines theory, practical examples and preparation for the exam. Thanks to this, you will not only gain the necessary knowledge for certification, but also a clearer idea of ​​​​how ITIL can be used in a real organizational environment.

• 3 days of practical preparation for ITIL® Foundation (Version 5) including the exam.
• Lecturers with extensive experience who do not take ITSM as a theory, but as a tool for real operations.
• Connecting ITIL with agile, DevOps and Lean environments.
• Clear lifecycle approach
• Official materials and eBook included in the course price.

The course is suitable for anyone who wants to understand the basics of ITIL and IT service management in a modern digital environment.

It is intended primarily for:

• IT department, service desk and IT support staff,
• IT managers, team leaders and service coordinators,
• Project managers and project team members,
• Product owners, service owners and process managers,
• Consultants, business analysts and process improvement specialists,
• Anyone preparing for ITIL® Foundation Version 5 certification,
• Holders of older versions of ITIL who want to update their knowledge of the new version.

Day 1: ITIL Foundations and Value Management

• Introduction to ITIL Foundation Version 5,
• Key concepts and definitions,
• Digital products and services,
• Four dimensions of service management,
• Value creation and relationships between services.

Day 2: Value system, value chain and improvement

• ITIL Service Value System,
• Basic principles of ITIL,
• Governance and value chain,
• Management practices,
• Continuous improvement model.

Day 3: Value stream, AI and exam preparation

• Value stream mapping and value stream management,
• AI, automation and modern technologies in ITIL,
• Relationship to DevOps and PRINCE2®,
• Review of key topics,
• Preparation for the certification exam.

e-Learning / self-study
You will get access to the online platform of Peoplecert for a period of 12 months, which includes:

• Official eBook
• Exam Voucher - inclusive of proctor
• Learning Resource Kit 
• Interactive eLearning
• Auto-marked Sample Papers
• Free Exam Re-take
• Official Mock Exam

Access to comprehensive study materials and sample exams, complemented by official PeopleCert Official Training Materials (OTM):
 

• Real-world examples to connect theory with practice
• Scenario-based exercises and practical application of the methodology
• Practice questions aligned with the certification exam format
• Clear summaries, diagrams, and structures for easier retention
• Official ITIL® manual (core guidance) – available in English

• explain the basic concepts of ITIL and the principles of service management,
• understand how ITIL supports the creation of value for customers and the organization,
• orient yourself in the management of digital products and services,
• understand the ITIL value system and its main components,
• work with the basic principles of ITIL in improving services,
• understand the life cycle of products and services,
• explain the importance of the value chain and value stream management,
• understand the role of AI, automation and data-driven decision-making in ITIL,
• orient yourself in the connection of ITIL to other frameworks, such as DevOps and PRINCE2®,
• prepare for the ITIL® Foundation Version 5 certification exam.

ITIL® is a registered trademark of PeopleCert, used under permission of PeopleCert. All rights reserved.

What is ITIL?
Information Technology Infrastructure Library (ITIL) is a globally recognized set of best practices and standards for IT service management (ITSM). Its main goal is to align IT services with business needs and objectives.

What are the main benefits of ITIL?
ITIL aligns IT services with business needs — it cuts costs, boosts system reliability, and improves user satisfaction. It creates a common language between IT and the business, improves service quality, and makes it possible to measure the value services deliver.

How does ITIL differ from other methodologies?
ITIL governs IT services, COBIT is a framework for IT governance and risk management, and PRINCE2 governs projects. ITSM is the broader discipline, and ITIL is its most widely used framework. Agile and DevOps speed up development and the rollout of changes, while ITIL ensures they run in a standardized way — these approaches complement each other rather than compete.

What's the difference between ITIL 4 and ITIL 5?
ITIL 5 is an evolution of the ITIL 4 framework that preserves its core principles while expanding the methodology to cover digital product and service management, support for AI adoption, and a stronger emphasis on practical application in modern IT organizations. Compared to ITIL 4, it places greater weight on the full product and service lifecycle, their business value, and effective management within Agile, DevOps, and AI environments.