Designed for participants without knowledge and experience
basic
Language
ITIL® Foundation Version 5 is the new version of ITIL certification from 2026, reflecting modern IT service management, digital products, value stream management and the growing role of artificial intelligence in IT. We will show you how to use ITIL principles in practice - from service management and process improvement to AI, automation and data-driven decision-making.
Designed for participants without knowledge and experience
basic
Language
ITIL® Foundation Version 5 is the new version of ITIL certification from 2026, reflecting modern IT service management, digital products, value stream management and the growing role of artificial intelligence in IT. We will show you how to use ITIL principles in practice - from service management and process improvement to AI, automation and data-driven decision-making.
Designed for participants with basic knowledge and experience
intermediate
Language
The course builds on the ITIL® Foundation and teaches you how to manage the digital experience of customers, users, and employees. It focuses on the service journey, measuring the experience, working with stakeholders, and improving services so that digital products not only work, but also bring real value and a positive user experience.
You can choose between 3-days course with instructor or access to e-Learning.
Designed for participants with basic knowledge and experience
intermediate
Language
The ITIL® Foundation Bridge (Version 5) course is designed for ITIL 4 certification holders who want to quickly update their knowledge to the new ITIL 5 version from 2026. It focuses on the main changes in the management of digital services, products, value streams and the use of AI in modern IT Service Management.
Designed for participants with basic knowledge and experience
intermediate
Language
The course builds on the ITIL® Foundation and shows how to use the ITIL framework to plan, design, create and manage products that bring measurable value to customers and the organization. You can choose between 3-days course with instructor or access to e-Learning.
