ITIL® AI Governance (Version 5) + exam

The ITIL® AI Governance (Version 5) course is designed for professionals and organizations who want to implement and govern artificial intelligence responsibly, effectively, and in compliance with regulations. It's a standalone extension module of ITIL (Version 5) — it sits outside the three main certification paths (Practice Manager, Managing Professional, Strategic Leader) and is open to anyone, regardless of prior ITIL certification.
Participants will learn to:

• distinguish AI governance from IT governance and other forms of governance,
• work with the ITIL AI Capability Model (6C model) and identify risks by AI capability type,
• use the ITIL AI Governance Model and AI Governance Improvement Model (assess, design, implement, maintain),
• recognize and manage AI-related risks (bias, hallucination, shadow AI, regulatory risk) and set up appropriate controls,
• apply governance patterns (Directive, Guided, Federated, Autonomous) to real-world scenarios.

The course includes preparation for the ITIL® AI Governance (Version 5) certification exam.

Course is open to everyone, regardless of prior ITIL certification.

The course is open to a broad range of professions, including:

• product and service managers/owners
• IT and digital leaders
• risk, compliance, and governance specialists
• DevOps and delivery teams
• HR, marketing, finance, and operations managers implementing AI in their area
• digital and AI transformation consultants

Day 1 (9:00 AM–5:00 PM)
9:00–12:30	Key Terms, Governance, and AI Fundamentals ITIL core concepts (Value System, Four Dimensions, Continual Improvement Model, Transformation Model) The difference between corporate governance, regulation, IT governance, and AI governance The relationship between governance and management Types of AI (GenAI, Agentic AI, Narrow AI) and their characteristics AI risks and opportunities across the organization
12:30–1:30 PM · Lunch Break
1:30–5:00 PM	ITIL AI Capability Model and AI Governance The ITIL AI Capability Model (6C model) and its use in risk profiling The four AI governance perspectives (Decision Authority & Risk Management, Ethical Principles, Data Governance, Regulatory Compliance) Shadow AI and the risks of unmanaged AI use The ITIL AI Governance Model and AI Governance Improvement Model Governance patterns: Directive, Guided, Federated, Autonomous

Day 2 (9:00 AM–5:00 PM)
9:00–12:30	Design, Implementation, and Compliance Designing governance requirements based on autonomy level and risk Implementing controls (preventive, detective, corrective) and human oversight Maintaining, assuring, and continually improving AI governance Global and national AI regulations and their impact on organizations
12:30–1:30 PM · Lunch Break
1:30–5:00 PM	Practical Application and Exam Preparation Practical scenario application (ITIL Car Rental Scenario) Review of key concepts and practice questions ITIL® AI Governance (Version 5) certification exam

Access to comprehensive study materials and sample exams, complemented by official PeopleCert Official Training Materials (OTM):
 

• Real-world examples to connect theory with practice
• Scenario-based exercises and practical application of the methodology
• Practice questions aligned with the certification exam format
• Clear summaries, diagrams, and structures for easier retention
• Official ITIL® manual (core guidance) – available in English

• Understand the difference between governance and management in an AI context
• Understand the ITIL AI Capability Model and its use in risk profiling
• Learn to design, implement, and maintain AI governance controls
• Recognize shadow AI risks and set up appropriate measures
• Navigate global and national AI regulation
• Prepare for the ITIL® AI Governance (Version 5) certification exam

ITIL® is a registered trademark of PeopleCert, used under permission of PeopleCert. All rights reserved.

Do I need a prior ITIL certification?
No. ITIL AI Governance is the only extension module in the ITIL (Version 5) scheme and is open to anyone, regardless of prior certification.

How does AI governance differ from standard IT governance?
IT governance typically focuses on infrastructure and services, while AI governance addresses AI-specific concerns — decision-making autonomy, transparency, bias, shadow AI, and fast-evolving regulation.

Is ITIL AI Governance part of the standard certification path?
No. It's a standalone extension module outside the three main designations (Practice Manager, Managing Professional, Strategic Leader) — a supplementary, not mandatory, certification.