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Pumpedu IT Service Management ITIL®

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IT Service Management - ITIL®

ITIL® (Information Technology Infrastructure Library) is a popular, internationally recognized standard for IT Service Management (ITSM).

ITIL® is a registered trade mark of PeopleCert Limited, used under permission of PeopleCert Limited. All rights reserved.

ITIL®

Courses to choose from (23 in offer )

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100% guarantee of the course it this therm
Guaranteed
ITIL® 4 Foundation + exam
Level
Designed for participants without knowledge and experience
basic
Language
cz eu
Learn ITIL 4 Foundation practically. This course is the ideal preparation for the certification exam, which is included in the price. You can choose between 3-days course with instructor or six-month access to e-Learning.
Course length
3 days
Course code
PU21090065
6 terms in these formats
virtual classroom
Online training with a lecturer at a specific time.
virtual classroom
classroom
The course with an instructor in classroom.
classroom
in house
The course in your premises for a group.
in house
self-study
The combination of theory and practical examples. Available 24/7.
self-study
19 000 Kč
More info
ITIL® 4 Foundation + exam (2 attempts)
Level
Designed for participants without knowledge and experience
basic
Language
cz eu
Learn ITIL 4 Foundation practically. This course is the ideal preparation for the certification exam, which is included in the price. 

You can choose between 3-days course with instructor or six-month access to e-Learning.
Course length
3 days
Course code
PU21090405
6 terms in these formats
virtual classroom
Online training with a lecturer at a specific time.
virtual classroom
classroom
The course with an instructor in classroom.
classroom
self-study
The combination of theory and practical examples. Available 24/7.
self-study
21 600 Kč
More info
ITIL® 4 Leader: Digital and IT Strategy + exam (2 attempts)
Level
Designed for participants without knowledge and experience
basic
Language
cz eu
ITIL 4: Digital and IT Strategy (DITS) focuses on the alignment of digital business strategy with IT strategy, adding a new perspective to the ITIL suite and elevating the discussion around ITIL concepts to a strategic level among business leaders and aspiring leaders. It also covers the disruptive impact of new technologies in every industry, as well as the response from business leaders.
Course length
3 days
Course code
PU26010034
6 terms in these formats
virtual classroom
Online training with a lecturer at a specific time.
virtual classroom
classroom
The course with an instructor in classroom.
classroom
self-study
The combination of theory and practical examples. Available 24/7.
self-study
22 500 Kč
More info
ITIL® 4 Specialist: Monitor, Support and Fulfil + exam (2 attempts)
Level
Designed for participants without knowledge and experience
basic
Language
cz eu
A combined module that covers the key concepts of 5 ITIL Practices: Incident Management, Service Desk, Service Request Management, Monitoring and Event Management and Problem Management.
Course length
3 days
Course code
PU26010036
6 terms in these formats
virtual classroom
Online training with a lecturer at a specific time.
virtual classroom
self-study
The combination of theory and practical examples. Available 24/7.
self-study
classroom
The course with an instructor in classroom.
classroom
22 500 Kč
More info
ITIL® Foundation (Version 5) + exam
Level
Designed for participants without knowledge and experience
basic
Language
cz eu
ITIL® Foundation Version 5 is the new version of ITIL certification from 2026, reflecting modern IT service management, digital products, value stream management and the growing role of artificial intelligence in IT. We will show you how to use ITIL principles in practice - from service management and process improvement to AI, automation and data-driven decision-making.
Course length
3 days
Course code
PU26090004
11 terms in these formats
virtual classroom
Online training with a lecturer at a specific time.
virtual classroom
classroom
The course with an instructor in classroom.
classroom
24 600 Kč
More info

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