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AI Change Manager

A practical course on implementing AI as a change in work habits, responsibilities and trust – not just a technical deployment. Participants will learn how to prepare AI adoption so that it is understandable for people, acceptable for the organization and defensible to management, security and compliance.
Level
Designed for participants with basic knowledge and experience
intermediate
Course length
3 days
Language
 cz
Course code
PU00010048
Artificial intelligence (AI)
Category:
Do you want this tailor-made course to your company? Contact us

Courses with lecturer

Term
Language
Place
Form
?
How and where the course takes place.
Price without VAT
28. - 30. 9. 2026
Language
Place
Praha
Form
classroom
?
The course with an instructor in classroom.
Code of the course: PU00010048-0003
Price without VAT
27 900 Kč
16. - 18. 11. 2026
Language
Place
Praha
Form
classroom
?
The course with an instructor in classroom.
Code of the course: PU00010048-0004
Price without VAT
27 900 Kč
Open term
?
We will agree on a specific date together. This is a non-binding order.
Language
Place
Praha
Form
classroom
?
The course with an instructor in classroom.
Code of the course: PU00010048-0001
Price without VAT
27 900 Kč
Open term
?
We will agree on a specific date together. This is a non-binding order.
Language
Place
online
Form
virtual classroom
?
Online training with a lecturer at a specific time.
Code of the course: PU00010048-0002
Price without VAT
27 900 Kč

Course description

You bought the licences, sent employees a link to Copilot and expected AI adoption to take off on its own. A few weeks later, the initial enthusiasm fades, half the team goes back to their old ways of working, and you are left wondering whether the problem is the tool, the people, or simply the lack of a clear plan. This course addresses exactly that — not how to configure AI technically, but how to introduce it so that people actually use it.

AI Change Manager is a three-day course for managers, team leaders and specialists responsible for AI implementation. It teaches you how to approach AI adoption as a managed organisational change — with clear rules, communication and measurable results, rather than simply deploying a new tool.

What you will take away from the course

The course is built around a real situation you may already be facing — AI tools are available, management expects results, but there is no consistent approach:

? Identify the real barriers to adoption

Find out why people are not using AI even when they have access to it — recognise whether the issue is lack of trust, fear of monitoring or simply unclear expectations, and choose the right response.

Map your stakeholders

Map the people in your organisation — who will support the change, who may resist it and who is likely to ignore it — and prepare communication tailored to each group.

§ Set clear rules for using AI

Establish basic rules for AI use — how to handle data, when outputs must be checked and who is accountable — so that the rules are clear to employees and defensible from a security and compliance perspective.

Measure real AI adoption

Learn how to measure whether adoption is actually working — not simply how many people opened the tool, but whether the way they work has genuinely changed.

! Handle resistance and difficult situations

Deal with challenging situations after deployment — concerns about data, incorrect AI outputs or resistance from managers — and defend your adoption plan in a final simulation in front of a model leadership team.

Leave with a ready-to-use toolkit

You will not leave the course with just notes. You will build a practical toolkit — an adoption plan, stakeholder map, communication scenarios and success metrics — ready to use for a scenario from your own organisation.

WHY THIS COURSE

AI adoption is not an IT project. It is a change in how people work.

The course is led by Michal Kolomazník, Agile Coach and Principal Project Manager at Microsoft, where he leads an AI transformation portfolio with a team of more than 70 people. He is a certified Prosci Advanced Instructor in change management — the very discipline where AI adoption initiatives most often struggle — as well as an ISO/IEC 42001 auditor for AI management systems. This allows him to connect the people side of AI adoption with governance and responsible AI management. Before moving into AI, he managed investment planning in a company with more than one billion dollars in revenue, giving him practical experience in presenting and defending major initiatives to senior management.

The course goes beyond the surface. The three days follow a clear logic: why AI changes the way people work → how to establish trust and clear rules → how to manage adoption and measure its impact. The course concludes with a practical simulation under pressure rather than a paper-based test.

The course complements the Copilot training series — Basic, Advanced Features, Copilot Studio and Microsoft 365 Copilot. If your team already knows how to use Copilot from a technical perspective, AI Change Manager adds the management and change-management layer that is often missing from successful adoption. 

AI TRANSFORMATION MANAGER VS. AI CHANGE MANAGER

How is it different from the AI Change Manager course?

Both courses are taught by the same instructor and address related challenges, but their scope and focus are different.

AI Transformation Manager

Covers the entire lifecycle of an AI initiative — from opportunity identification and feasibility through the pilot to adoption, governance and impact measurement. Choose this course if you need to decide where your organization should use AI and how to manage the initiative as a whole. More information about this course can be found here.

AI Change Manager

Goes deeper into AI adoption itself — changing work habits, communication, building trust and overcoming resistance. Choose this course if you already know what you are implementing but need to ensure that people actually adopt and use the solution.

Required knowledge

The course assumes experience in managing people, projects, or organizational change. No technical knowledge of AI is required.

For practical exercises with generative AI, access to Copilot with its own license is required - the license is not included in the course, the participant must have their own.

Target audience

  • managers responsible for implementing AI tools and digital change,
  • team leaders who need to prepare their people for new ways of working,
  • project and program managers driving AI initiatives,
  • HR, L&D and internal communications supporting skills development and behavior change,
  • AI ambassadors, internal champions and adoption coordinators,
  • business owners looking for practical use of AI in their agendas,
  • specialists from IT, security, compliance and legal teams,
  • representatives of public sector and regulated organizations,
  • transformation and innovation teams connecting strategy, people and operations.

Course content

1
DAY 1

AI as a Change in the Way We Work, Not Just a New Tool

AI as a change in work habits, decision-making and responsibilities

Typical reasons for low adoption: uncertainty, lack of trust, fear of monitoring or being replaced

The impact of AI on roles, teams, processes and management practices

The difference between tool implementation, a pilot, adoption and long-term use

Mapping groups that support, resist or ignore the change

The role of leadership, middle management and local ambassadors

Creating a change story that is clear and understandable for both employees and management

2
DAY 2

Trust, Rules and Skills for Using AI

Translating AI strategy into the everyday work of teams

Basic rules for using AI: data, sensitive information, output verification and human accountability

Addressing employee concerns: security, output quality, loss of expertise and changing roles

Planning AI skills development according to individual roles

Engaging HR, L&D, internal communications, IT, security and compliance

Setting up a support structure: ambassadors, best-practice examples, consultations and feedback

3
DAY 3

Managing Adoption, Measuring Impact and Handling Challenging Situations

Managing AI adoption after the pilot: expansion, adjustments, stopping or scaling

Adoption metrics: usage, quality, time savings, trust and impact on processes

Ownership after implementation and preventing a return to old habits

Managing escalations: data concerns, poor AI outputs and management resistance

Embedding AI into processes, governance and learning for the long term

Final practical simulation: AI adoption under pressure and presenting the adoption plan to a simulated management team

Certification

After completing the course, you will receive a Pumpedu certificate.
 
  • validity: 3 years
  • upon request, we will issue a certificate in English
Pumpedu is an authorized educational company with  accreditations from leading international organizations  in the fields of IT, project management, and professional development.

The certificate confirms your professional knowledge and is a recognized document of competence for employers in the Czech Republic and abroad.
Obrázek certifikátu

Objectives

  • You will find out why people do not use AI, even if they have access to it — you will recognize whether it is distrust, fear of control, or simply unclear assignment, and choose a solution accordingly.
  • You will map the people in your organization — who will support the change, who will hinder it, and who will just ignore it — and prepare communication tailored to each group.
  • You will set the ground rules for using AI — what to do with the data, when to check the outputs, who is responsible — so that it is understandable for the team and defensible from security and compliance.
  • You will learn to measure whether adoption really works — not how many people opened the tool, but whether it really changed how they work.
  • You will handle challenging situations after deployment — concerns about data, poor AI output, resistance from managers — in the final simulation, you will defend the adoption plan in front of model management.

Frequently Asked Questions

? Who is the Managing AI Adoption in an Organization course designed for?

The course is designed for managers, team leaders, HR and L&D professionals, AI ambassadors, and specialists in IT, security or compliance who influence whether AI is successfully adopted across the organization.

? Is the course suitable for non-technical roles?

Yes. The course does not focus on technical skills. Instead, it focuses on change management, communication and the practical adoption of AI within an organization.

? What will participants take away from the course?

Participants will create their own practical toolkit for managing AI adoption – including an adoption plan, stakeholder map, communication scenarios and success metrics for a selected scenario from their own organization.

? Why does AI adoption often fail?

Usually not because of the technology itself, but because of an unclear purpose, insufficient communication, employee concerns and weak ownership of the change.

? How does the course help measure the impact of AI?

The course teaches participants to distinguish user activity from genuine behavioral change and to define adoption, quality and impact metrics that can be clearly demonstrated to management.

Lecturers

Michal Kolomazník
Michal Kolomazník

Michal currently works at Microsoft as an Agile Coach & Principal Project Manager & PCAI, where he leads an AI transformation portfolio with a team of over 70 people. He was at the birth of the Business Value Program and for his work he received the Microsoft SPARK Award and inclusion in the Platinum Club (reserved for the 200 most influential people within Microsoft).

Michal is not “just” a technical specialist or “just” a manager, but he can connect both levels:

  • Technical experience with AI – implementing RAG and agent AI solutions from prototype to production operation, working with Copilot Studio, Azure AI and other tools
  • Change management – ​​certified Prosci Advanced Instructor, i.e. a person who trains and coaches other lecturers and leaders in change management – ​​exactly what is the most common weak point in AI adoption
  • Governance and security – ISO/IEC 42001 certified auditor (AI management systems), CISO certification, experience with Microsoft Sentinel and Defender
  • Business experience – previously Finance Manager at Procter & Gamble (CAPEX and investment planning management for a business unit with a turnover of over 1 billion USD) and Purchasing & Quality Manager at ENGIE
Thanks to this combination, Michal can truly adapt the training to the target group – sometimes he will lead a workshop for company management, sometimes technical training for the IT team and sometimes a practical course for regular users. It is not one universal slide deck, but content tailored to the role, experience and specific situations of the participants.

Do you want this tailor-made course for your company?

Contact us

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Previous courses

Do you want this tailor-made course for your company?

Contact us

News with the course

Náhledový obrázek novinky
Artificial intelligence (AI) 15. 11. 2024
The practical application of AI: HubSpot increased lead conversion rate

HubSpot is an American software development company. It has 8,000 employees and branches in several countries around the world. Processes related to lead generation and qualification were time-consuming and not always efficient, reducing sales productivity.

Náhledový obrázek novinky
Artificial intelligence (AI) 17. 10. 2024

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DHL is one of the largest logistics companies in the world. It provides transportation and delivery of parcels in many countries. However, route planning, warehouse management and demand forecasting were difficult and often inefficient.

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