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Pumpedu ITIL® 4 Specialist: Drive Stakeholder Value + exam (2 attempts)

ITIL® 4 Specialist: Drive Stakeholder Value + exam (2 attempts)

The course focuses on the transformation of demand into value through IT services (interaction between service providers and their customers, users, suppliers and partners). 
You can choose between 3-days course with instructor or access to e-Learning.
Level
Designed for participants with advanced knowledge and experience
advanced
Course length
3 days
Language
cz eu
Course code
PU21010407
Select a date 
Category:
Do you want this tailor-made course to your company? Contact us
 

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Courses with lecturer

Term
Language
Place
Form
?
How and where the course takes place.
Price without VAT
Open term
?
We will agree on a specific date together. This is a non-binding order.
Language
Place
online
Form
virtual classroom
?
Online training with a lecturer at a specific time.
Code of the course: PU21010407-0007
Price without VAT
36 500 Kč
Order
Open term
?
We will agree on a specific date together. This is a non-binding order.
Language
Place
online
Form
virtual classroom
?
Online training with a lecturer at a specific time.
Code of the course: PU21010407-0040
Price without VAT
36 500 Kč
Order

Self Study

Term
Language
Place
Form
?
How and where the course takes place.
Price without VAT
Open term
?
We will agree on a specific date together. This is a non-binding order.
Language
Place
online
Form
self-study
?
The combination of theory and practical examples. Available 24/7.
Code of the course: PU21010407-0041
Price without VAT
22 100 Kč
Order

Expressions of participants

ilustrační obrázek E. Beekveldt
E. Beekveldt
E. Beekveldt
"Thanks again for being a brilliant teacher at the ITIL4 Foundation course.
The balance between theory and practical examples, your clear explanations, keeping to the scheduled times, humor and sharing experiences in business and your personal life were very valuable for all of use.
 "
ilustrační obrázek Carol A.
Carol A.
"I appreciate the materials that will help me prepare for the certification exam. The training included a lot of practical examples and space for discussion. I can apply the acquired knowledge in the work environment."

Course description

You will learn about key topics such as SLA design, multi-vendor management, communication, relationship management, CX and UX design, customer path mapping, etc., and get tools to increase the satisfaction of all stakeholders. The price of the course includes 2 attempts of the ITIL® 4 Specialist: Drive Stakeholder Value certification exam.

The ITIL® courses on this page are offered by ict-123.com ATO of PeopleCert. ITIL® is a registered trade mark of PeopleCert. All rights reserved.

Required knowledge

ITIL® 4 Foundation course and certification exam.

Target audience

Experts responsible for stakeholder management and integration. Also for those who focus on mapping the journey and customer experience, and those who are responsible for fostering relationships with partners and suppliers.

Course content

  • Relationship management
  • Portfolio management
  • Service request management
  • Supplier management
  • Business analysis
  • Service level management
  • Service catalog management
  • Service Desk
e-Learning / self-study
You will get access to the online platform of Peoplecert for a period of 12 months, which includes:
  • Official eBook
  • Exam Voucher - inclusive of proctor
  • Learning Resource Kit 
  • Interactive eLearning
  • Auto-marked Sample Papers
  • Free Exam Re-take
  • Official Mock Exam

Certification

The certification is valid for 3 years. After that, recertification is required.
  • Prerequisites:  The candidate must have passed the ITIL® 4 Foundation exam
  • Without the possibility of using materials
  • The exam takes place on the last day of training
  • 40 questions with a choice of 4 options
  • 70% correct answers for passing the exam (28 of 40)
  • The exam is conducted in English. It is possible to choose French, Spanish or another language at your request.
  • Length 90 min (+ 25% for candidates who do not have English as their mother tongue)
  • Bloom's taxonomy level 2 and 3
Are you nervous from exam? Don´t be, you have a second attempt of exam.
An interesting option is  the possibility of passing the certification exam again within 6 months of the first unsuccessful attempt. This second attempt is needed to order before the first attempt.

Online proctored exam - Choose an exam date (24/7). You can join the test from the comfort of your home or office. The PeopleCert´s proctors perform identification using sophisticated technology. They supervise the candidates throughout the exam and they are ready to help if something does not work properly.

Materials

Accredited training materials from PeopleCert and supplementary materials.
An ebook is now included in the price of the exam.
The Core Guidance (eBook) contains the best practises, which helps the candidate to prepare for an exam.

Objectives

  • Learn how to design and improve customer journeys
  • Learn the characteristics of markets, marketing activities and techniques
  • Be able to describe and analyze customer needs as well as internal and external factors that affect them
  • Create demand and define service offers
  • Align expectations and agree on details of services
  • Know how to recognize and verify the value of a service

Do you want this tailor-made course for your company?

Contact us

Previous courses

Follow-up courses

Expressions of participants

ilustrační obrázek E. Beekveldt
E. Beekveldt
E. Beekveldt
"Thanks again for being a brilliant teacher at the ITIL4 Foundation course.
The balance between theory and practical examples, your clear explanations, keeping to the scheduled times, humor and sharing experiences in business and your personal life were very valuable for all of use.
 "
ilustrační obrázek Carol A.
Carol A.
"I appreciate the materials that will help me prepare for the certification exam. The training included a lot of practical examples and space for discussion. I can apply the acquired knowledge in the work environment."

Do you want this tailor-made course for your company?

Contact us

Why with us

Online training, classroom courses, e-Learning, webinars, etc.
We create custom courses that you won't buy anywhere else
Experienced team of experts
Course and staff management tool