Problem Solving in practice

Learn how to identify the true root cause of a problem, define it correctly, and implement a solution that works in the long term. No theory for theory’s sake. A practical approach you can apply immediately in production, quality, operations, and administrative environments.

• Proven practical approach – based on the Kepner-Tregoe methodology and the IS / IS NOT method
• More than troubleshooting – the course teaches you how to solve problems at their root cause, not just fix them quickly
• Practical business application – useful in day-to-day operations, quality, production, and process improvement
• Experienced trainer from manufacturing and CI – real-world background in automotive, lean, quality, and crisis problem solving
• Tools you can use immediately – Pareto analysis, flow charts, A3 reports, QRQC boards, and mor

This course is designed for anyone who deals with problems, deviations, complaints, or non-standard situations at work and wants to solve them systematically rather than reactively.

• specialists, engineers, and technicians
• quality and production professionals
• team leaders, supervisors, and operations leads
• managers responsible for performance, quality, or improvement
• process specialists and CI / Lean roles
• administrative and support staff involved in decision-making and problem resolution

The course is suitable both for participants who are new to problem solving methods and for experienced professionals who want a clear structure, fact-based approach, and repeatable process for solving problems effectively.

📅  Day 1 – Problem Solving

• Introduction to systematic problem solving
• Problem definition and the IS / IS NOT method
• Root cause analysis and working with data
• Solution selection and implementation
• Preventing problem recurrence
• A3 reports, QRQC boards, and a practical workshop

Upon completion of the course, you will receive a Pumpedu certificate issued by an authorized training provider with accreditations from leading international organizations in IT, project management, and professional development.

Study materials are included in the course price. You will receive practical Pumpedu materials summarizing the key principles, tools, and methods covered during the training, so you can easily apply them in practice even after the course.

• define problems correctly and separate facts from assumptions
• identify the true root cause instead of only addressing symptoms
• select and implement solutions that work in the long term
• prevent recurring problems through a systematic approach