Courses with lecturer

Term

Language

Place

Form

Price without VAT

19. 8. 2026 09:00 - 17:00

Language

Place

Praha

Form

classroom

Code of the course: PU23010087-0024

Price without VAT

7 900 Kč

Order

Open term

Language

Place

Praha

Form

classroom

Code of the course: PU23010087-0001

Price without VAT

7 900 Kč

Order

Open term

Language

Place

Praha

Form

classroom

Code of the course: PU23010087-0025

Price without VAT

7 900 Kč

Order

Expressions of participants

Martina F.
DNS a.s.

"Really very good training! There were only two of us, but the training we received was all the more pleasant, relaxed and detailed. Kristina really helped us and opened our eyes to many communication problems and was able to provide us with advice and instructions for specific situations. If the company allows it, I would like to repeat the training in a year on a similar topic so that Kristina and I can evaluate how far we have managed to move and possibly get instructions on areas where we are still struggling. Kristina is a great mentor."

Anonym
ComAp a.s.

"The training showed me and opened my eyes to how different people perceive the same sentences differently."

Lukáš Zima
SoftwareOne s.r.o.

"The tailor-made training exceeded our expectations. Given the workload of colleagues, it is often difficult to motivate colleagues to participate in soft-skills training. I was very pleased that after the first day there was very good feedback from the participants and more colleagues arrived for the next run.
We liked the mix of theory verified in the form of practical exercises - which I can assess with hindsight that it was the practical exercises that had the greatest impact on adoption into everyday professional life. Throughout the entire training, we were satisfied with the lecturer and the set sense of security when embarrassing ourselves (during practical exercises) and at the same time there was a pleasant relaxed atmosphere. We are currently solving the repetition for colleagues who did not participate in this training."

Štěpán Jurčík
Technologie hlavního města Prahy, a.s.

"The topic was very interesting and the lecturer Kristina presented and explained it very well. I enjoyed the training the whole time and really enjoyed it."

Radomira Jaskova
Technologie hlavního města Prahy, a.s.

"I saw another way to understand why people act in different ways, what influences them, and that it is possible to "grasp" how to deal with them. The lecturer Kristina is great, she gives us lots of examples, she is understandable."

Vojtěch Herian
Daimler Truck Customer Services & Parts s.r.o.

"The best training I have ever had - because I not only gained knowledge, but I feel the training moved me forward."

Yevgeniya Muravnik
Daimler Truck Customer Services & Parts s.r.o.

"Kristina created amazing atmosphere in a room. Which gave us the opurtunity speak openly. Meeting was structurized and well prepeered. She is very knowlegable person who delivers what puppil needs!"

Tomáš H.
ČD - Telematika a.s.

"Thank you for the course, there is nothing to criticize about it. I liked the organization, the form of explanation and the relaxed atmosphere."

Barbora G.

"
Great lecturer. The course "opened my eyes" that I don't hurt ZV, but thanks to it I can move the other person forward in development. Personality tips and how to give them ZV were interesting insights.
"

Jan D.

"
Thanks to the training, I have a clearer idea of how to provide feedback in a digestible way. The lecturer's explanation was great.
"

Target audience

This course is intended for managers, team and company leaders, HR specialists/managers, salespeople, consultants and all those who regularly meet with clients.

Course content

Understanding different communication styles
Understanding your own communication style
Mastering the feedback process
Improving skills in providing quality feedback
Identification of own tendencies when providing feedback
Understanding individual biases in listening and communication limits
Practical experimentation with different approaches to people in communication and providing feedback
Learning to anticipate conflicts and reduce stress
Mastering specific steps to improve your own communication style

Certification

Upon completion of the course, you will receive a Pumpedu certificate issued by an authorized training provider with accreditations from leading international organizations in IT, project management, and professional development.

Materials

Study materials are included in the course price. You will receive practical Pumpedu materials summarizing the key principles, tools, and methods covered during the training, so you can easily apply them in practice even after the course.

Objectives

Understanding one's own communication style and identifying its strengths and weaknesses.
Mastering the process of providing quality feedback and understanding individual biases in listening and communication limits.
Improving communication skills and strengthening the ability to perceive and listen, which will lead to better understanding of yourself and others.
Gaining practical experience in conveying information in a sensitive way and with regard to the perception of others.
Eliminating errors and shortcomings in communication with people and increasing the success of the entire team.

Frequently Asked Questions

What is feedback and why is it important in communication?
Feedback is the communication of how our behavior or performance is perceived by the other party. When given correctly, it helps people grow and improve, but when given incorrectly, it provokes defensive reactions and damages relationships and trust in the team.

What is the difference between constructive and destructive feedback?
Constructive feedback Feedback focuses on specific behavior and its impact, is delivered with respect, and offers a path to improvement. Destructive feedback is often general, evaluates the personality rather than the behavior, and provokes defense rather than change.

Why do different people perceive the same feedback differently?
Everyone has a different communication style. style, different sensitivity to criticism and different expectations. The course will teach you to recognize these differences and adapt the way you give feedback to a specific person, not to use one universal approach for everyone.

What are communication biases and how do they affect listening?
Communication biases are our unconscious filters and assumptions that distort the what we actually hear and how we interpret it. Recognizing our own distortions is key to really hearing the other person, not just hearing what we expect.

Will I also learn how to manage conflict situations in the course?
Yes, the course includes a block on anticipating conflict. conflict and stress reduction in challenging communication situations, including practical techniques to defuse conflict before it escalates.

Is the course also suitable for people outside of management positions?
Yes. Although the course is often used by managers and HR specialists, the principles of effective feedback and communication are suitable for anyone who regularly communicates with colleagues, clients or teams.

Lecturers

Kristina Tůmová

Kristina Leads experiential workshops and individual sessions focused on the development of human consciousness, work with the ego structure and the release of human potential. She coaches managers (professional, performance coaching, personality coaching) and private individuals (transformational and life coaching). Her approach is based on Mindful Coaching, Presence-Based Coaching and Somatic Coaching.

Do you want this tailor-made course for your company?

News with the course

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